Accreditation: NVQ Level 2                                                                                            Awarding Body: Edexcel

The Business and Administration NVQ is designed to prove competency in the industry, thus meeting the needs of employers and companies. It will provide a clearer understanding of your responsibilities within your organisation, the opportunity to develop new skills and recognition of existing skills.

Course Content:

 

To achieve a full award, candidates must complete five units in total, from two mandatory and three optional units:

Mandatory units

• Carry out your responsibilities at work
• Work within your business environment

Selection of Optional units*

• Ensure your own actions reduce risks to health and safety

• Maintain customer relations

• Manage diary systems

• Deal with visitors

• Process customer financial transactions

• Operate credit control procedures

• Store, retrieve and archive information

• Research and report information

• Organise and support meetings

• Use IT systems 2

• Word processing software 2

• Spreadsheet software 2

• Operate office equipment

• Prepare text from notes

 

Who the qualification is for?

This course is ideal for staff in an Administration role within any sized business, wishing to expand on their portfolio of qualifications. Employers will benefit from improved staff performance, motivation and quality of service to customers. In addition to the opportunity to ensure levels of service are to national standard

Assessment

The assessment process is one of evidence gathering, through observation, Q&A sessions and some simulation.